Can I order using my Credit Card ? How secure is it ?
        You can quickly and easily order using your Credit Card by calling us at 1-800-845-9819. We accept all major Credit Cards (Visa, MC, AMEX) and will process your order immediately.
        Hydronics Engineering uses McAfee SECURE� to meet and exceed the Payment Card Industry Data Security Standards (PCI-DSS) for protecting customer credit card information against fraud and identity theft.
        All credit card transactions are first confirmed and approved by the customer before being processed. The customer is contacted via phone or email and asked to confirm the order and to approve the total amount of the purchase. Hydronics Engineering does not rent or sell your personal information to anyone.

Can I order by Phone ?
        Call our toll free number 800-845-9819 or fax us at Fx: 206-600-5861 and tell us exactly what you wish to buy. We will need your name, company name, shipping address, phone and fax number. You will be informed of total costs including shipping and handling charges.
        If you wish to pay by check or money order, the package will be sent to you via FedEx COD and payment will be picked up at the time and place of delivery. Please do not send checks through the mail. If you wish to pay by credit card we will take that information over the phone and immediately prepare your package for shipment.
        Orders originating outside the United States must be paid for by credit card, international money order or an electronic funds transfer. Contact us for details.
        Ask about our corporate and group discounts for multiple installations and we will respond with a formal price quotation including shipping charges and an estimated time of delivery.

How do I get a DEMO ?
        Very easy. Click the Demo link in the top left corner of this page and it will take you to the download page. You will see a table with three rows and three columns. Each row represents a different DEMO. Click the icon in the left column to start downloading. You may also download by clicking on a filename, e.g. demowind.exe listed in the right column of the table.

Can I get the software by email ? How long does it take ?
        All the files required for running the software are compressed into a single self-extracting executable file that is easily transmitted as an email attachment. Normally you can receive and install the software within minutes after we receive your order - including the time it takes for it to download to your computer.

Why do I need the Residential Fire Sprinkler hydraulics package?
That's because residential sprinkler hydraulics are treated differently in the fire sprinkler industry :